ABB Earns Company of the Year Award from Frost & Sullivan for Digital Grid Communications
ABB was honored with the coveted 2018 North American Company of the Year Award at Frost & Sullivan’s recent Growth, Innovation & Leadership Awards Gala in San Diego, California, on March 6th, based on its successful implementation of the company’s growth strategy with wireless communication products, including its ABB Ability platform and private wireless mesh networks.
“ABB’s wireless communication solutions provide utilities with high-quality and real-time data, low operating costs, superior customer service, and strategic asset management,” said Farah Saeed, Principal Consultant, Frost & Sullivan.
ABB Ability communication products enable utilities to build a highly reliable, secure, manageable and scalable foundation that meets the performance and capacity required for multiple smart grid applications. The company has strategically positioned itself as a one-stop shop to address of the communication needs for utilities, including advanced metering infrastructure (AMI), distribution automation, substation automation/security, and mobile workforce applications. In addition, ABB ensures that its communication products are backward-compatible with legacy meters, sensors, and other devices across the grid. This allows utilities to upgrade their communications infrastructure without replacing existing electric assets, leading to lower operating and replacement costs that will improve their bottom line. In addition to supporting smart grids, ABB’s multi-purpose products, which include both wireless networks and optical fiber, also serve a wide range of industry verticals including oil and gas, industrial control systems, automotive and transportation, mining, and smart cities.
ABB implements industry-leading best practices, through its Operational Excellence Program, to achieve operational excellence in both product performance and customer experience. The program, based on the European Foundation for Quality Management Business Excellence Model, ensures customers receive standardized products and services, consistent quality, and global processes at a fair price worldwide. The company also employs a global people satisfaction survey that maps expectations and satisfaction. ABB’s Service Knowledge Portal allows the company’s 20,000 service employees to contribute to and access the collective knowledge of the company and respond quickly to customer concerns and needs.
“ABB is a market leader in digital communications, as well as a pioneer with substation technology,” said Saeed. “With the ABB Ability wireless communication networks, the company has become a market leader in supporting mission-critical distribution and substation automation systems.”
